Returns & Exchanges

At Pokonut, we want you to love your herbal skincare journey, but if a product isn't the right fit, we offer a hassle-free 15-day return policy for unused and unopened items. Your satisfaction and skin health are our top priorities, and we are here to support you every step of the way.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order ID and a brief reason for the return within 15 days of delivery.

• 2.
  Quality Inspection

  Ensure the product is in its original packaging with all seals intact, as we cannot accept returns for items that have been opened or used.

• 3.
  Pack and Ship

  Once approved, securely pack your items and ship them to our warehouse; we recommend using a trackable shipping service for peace of mind.

• 4.
  Refund Processing

  After our team inspects the returned goods, your refund will be processed back to your original payment method within 7-10 business days.